If your model arrives with damage or there is any other issue, the best thing to do is to contact our support team. They take care of all of our warranty repairs and they are all swell guys. The toll-free number is 1-855-LRC-6917 (1-855-572-6917) (outside North America, + 1 905-474-3314 or 905-474-3324).
Decals for Unnumbered Cars
When it comes to providing decals for unnumbered locomotives and passenger cars, we generally can no longer provide them. One of the main reasons is that oftentimes when modellers choose unnumbered cars, there are specific numbers they would like to apply to the model(s). As a result, we have arrangements with Highball Graphics to provide them with the same artwork we supply to the factory, so that modellers can order customized decal solutions to suit their needs exactly.
Please contact Highball Graphics for more information. They are always happy to help.