Important DC Power Pack Advisory
Do NOT use any "Train set" DC controller with any of Rapido’s locomotives. These "entry-level" controllers are notorious for voltage spikes and it WILL destroy your locomotive. There is no “if” about it. We will try to help you if we have the parts, but we are not responsible for locomotive damage due to voltage spikes in your power supply. We will not repair any locomotive damaged by one of these “train set” DC controllers unless you have retired the controller. Otherwise the damage will soon reoccur.
“Train set” DC controllers should not be used with any modern model locomotives.
Warranty Information
We will do our best to solve any problems or issues that you may have with your locomotives, passenger cars and freight cars.
Our N Scale and HO scale models contain hundreds of parts and are completely hand assembled. If your Rapido model has any defects that originate from the factory, we will repair it using new components or replace it outright should a repair not be possible.
However, we can only replace your model while we have additional ones in stock. We normally keep spares for up to six months after a model is released.
