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HO 3800cf Cylindrical - Product Support

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General Problems and Inquiries

If your model arrives with damage or there is any other issue, the best thing to do is to contact our support team. They take care of all of our warranty repairs and they are all swell guys. The toll-free number is 1-855-LRC-6917 (1-855-572-6917) (outside North America, +1 905-474-3314 or 905-474-3324). You can also email us – click here.

Trucks

Some customers are reporting that they have received 3800 cu.ft. hoppers with warped trucks. If you're not happy with the trucks on your model. Drop us an email including a photo of the box ends of your 3800 models and we'll send you replacements.

COTS labels

When we launched the 3800 cu.ft. hopper we received immediate feedback from potential customers telling us NOT to put the COTS labels on the models because these changed over time (from none to single to double). We went overboard though and even removed them from cars that should actually have had them! Fortunately we make a range of different COTS decals and we will send them to anyone that wants them FOR FREE! Just email us with a photo of the box ends of your 3800 models along with your address and we'll send them out to you.

 

 

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WE ARE RAPIDO TRAINS

Rapido Trains Inc. is a high-end manufacturer of model trains and accessories in HO, OO and N (North American 1:160 and British 1:148) scales. Our aim is to recreate the entire rail travel experience, from fully-detailed interiors and underframe equipment on our trains to fully-wired telephone poles for your model railroad.