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— Reproduced from March 2023 Railroad Model Craftsman. ©2023 White River Productions. Used with permission. To subscribe to RMC, click here. Click here to see the rest of the March issue, click here

Back in the February 2022 (Diverging Points, Railroad Model Craftsman) issue I discussed the nastiness of some of the emails that Rapido — and other model train manufacturers — occasionally receive from customers. I encouraged readers who get all steamed up over a perceived mistake on a model to just wait five minutes before sending that email... a little civility and politeness go a long way. We’re always open to constructive criticism. Sometimes we can fix the problem, and other times we can’t. But we will always do our best.

These days, we often don’t hear about model problems from emails. Often, we only hear about a....