Do NOT use MRC 1300-series DC controllers with Rapido’s locomotives. The 1300-series controllers have voltage spikes which will destroy the circuitry in our locomotives. We will try to help you if we have the parts, but we are not responsible for locomotive damage due to voltage spikes in your power supply. As well, we will not repair any locomotive damaged by an MRC 1300-series controller unless you have retired the controller. Otherwise the damage will soon reoccur.
Limited Lifetime Warranty
We will do our best to solve any problems or issues that you may have with your locomotives, passenger cars and freight cars.
Our N Scale and HO scale models contain hundreds of parts and are completely hand assembled. If your Rapido model has any defects that originate from the factory, we will repair it using new components or replace it outright should a repair not be possible.
However, we can only replace your model while we have additional ones in stock. We normally keep spares for up to six months after a model is released.
What should I do if there is a problem?
Please contact us (call, email or fax) with the full details of the problem with your product before returning the model.
Please note that we do not generally re-install parts that have come loose in transit. These can easily be re-attached with a drop of glue.