PLEASE NOTE: if you do not receive a reply to your email within two business days, please call. Sometimes emails to or from our customers bounce back or get caught in spam filters. In these cases, we may not receive your e-mail or you will not see our replies no matter how many times we respond to you.
Please note that personal visits are available by appointment only. Please call ahead.
NEW MAILING ADDRESS: Rapido Trains Inc.
500 Alden Road, Unit 21
CONTACT US BY PHONE: 905-474-3314
Office hours are Monday-Friday, 9:30 a.m. – 6:00 p.m. (EST).
Please leave a message at other times or if we are unavailable.
CONTACT US BY FAX: 905-474-3325 FAX
RENSEIGNEMENTS SONT DISPONIBLE EN FRANÇAIS.
WE LOOK FORWARD TO HEARING FROM YOU!
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LIMITED LIFETIME WARRANTY
We will do our best to solve any problems or issues that you may have with your locomotives, passenger cars and freight cars.
Our N Scale and HO scale models contain hundreds of parts and are completely hand assembled. If your Rapido model has any defects that originate from the factory, we will repair it using new components or replace it outright should a repair not be possible.
However, we can only replace your model while we have additional ones in stock. We normally keep spares for up to six months after a model is released.
WHAT SHOULD YOU DO IF THERE IS A PROBLEM?
Please contact us (call, email or fax) with the full details of the problem with your product before returning the model.
Please note that we do not generally re-install parts that have come loose in transit. These can easily be re-attached with a drop of glue.
HOW TO ORDER OUR PRODUCTS
Contact Your Local Dealer Most reputable hobby shops and online stores in North America are carrying our products, and they will gladly take advance orders from you for any ready-to-run products we announce here. If your hobby shop does not carry our products, they can order our products from their distributor.
With the exception of some accessory items, all Rapido Trains Inc. products are produced strictly to reservations placed before the appropriate order deadlines. Avoid missing out by reserving in advance with your dealer. To make sure that you do not miss a deadline – sign up for our newsletters.
Ordering From Overseas If you are overseas or you do not have a local dealer, we will try and help you find a reputable dealer in North America who will take your orders.
While we prefer that you support your local hoby shop, we do offer online reservations and direct orders on selected items only.
What About Previous Releases?
Our web site lists currently available or upcoming products only. Rapido has produced many other cars in the past that may still be on dealers shelves. For a complete Excel listing of all products, past and present, right-click here and “Save as...” to a location on your computer.